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Coordinate and oversee all functions of Southside operations as appropriate for store sales at varied volume levels
Deliver superior service, maximize customer satisfaction and maintain standards throughout the Southside team
Work with director of operations and ownership to monitor store financial performance and to control budgeted expenses
Effectively train, mentor and manage new and current employees on Southside service standards and accountabilities
Chef de Cuisine at Southside Century
Oversee all functions of Southside Century Kitchen including directing staff, ensuring quality and safety, menu delivery, controlling labor, and inventory.
Coordinate meal preparation and service activities by directing kitchen and restaurant staff on proper procedures and assign responsibilities for various meal elements.
Work in conjunction with the Store Manager, Director of Operations and Ownership to develop new menu items and create specials that align with the Southside culinary vision.
Responsible for all back of house ordering including ordering within budget with accuracy, proper inventory management, and maintaining vendor relationships.
Deliver superior customer service and maintain customer service standards throughout the Southside team
Foster a sense of urgency with the team to deliver contagious enthusiasm and professionalism at each step of the customer’s experience.
Provide guidance and actively set an example for team members, ensuring that all standard operating procedures and cleanliness standards are maintained and followed
Support the store manager by coordinating employee breaks, assigning tasks and managing inventory
Engage with all guests in a friendly, welcoming manner
Prepare and serve hot and cold beverages, with a focus on crafting coffee and espresso drinks.
Provide customers with food and beverage details with preparation descriptions to help their decision making process.
Be a valued member of the team with enthusiasm, professionalism and a can-do attitude.
Warmly greet guests and accurately record their orders through the point of sale system
Know the menu inside and out for information and salesmanship through upselling and add ons
Provide individualized, memorable, exceptional customer service at every step of the guest’s experience
Assist with food running, bussing, cleaning and maintaining Southside standards of service
Have a comprehensive knowledge of all Southside menu items and variations in order to consistently prepare and assemble dishes according to standards
Accurately set up and stock the line with prepared ingredients and supplies in order to complete daily service quickly and efficiently.
At the end of service, break down, reset and clean station to close kitchen.
Food Runner and Busser
Deliver food and beverages to guests accurately, quickly and efficiently
Provide professional and friendly follow-up service to enhance the guest’s experience
Promptly remove customer’s dirty dishes to the bussing area
Keep the cafe clean and organized throughout shift, including wiping down tables, sweeping floors and other side work duties